Refund policy

At [zentro], we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

1. Return Eligibility Criteria

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The product must be returned in its original packaging with all tags intact

  • A valid proof of purchase (order ID or receipt) is required

  • The return request must be initiated within the specified return timeframe

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • Returns must be requested within [7/10/14] days of delivery

  • Once approved, the item must be shipped back within [X] days

3. Refund Process & Timing

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection

  • If approved, your refund will be processed within [5–7 business days]

  • Refunds will be issued to your original payment method

  • Depending on your bank/payment provider, it may take additional time for the refund to reflect in your account

4. Exchange Options

We offer exchanges for:

  • Incorrect size

  • Defective or damaged products

If you need an exchange, please contact us at [your email/contact] within the return timeframe.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within [48 hours] of delivery

  • Provide clear photos/videos as proof

  • We will offer a replacement or full refund at no additional cost

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Items marked as “Final Sale”

  • Personal care or hygiene products

  • Customized or personalized items

  • Gift cards or digital products

  • Any item returned in used or damaged condition (not due to our fault)

7. Return Shipping Costs

  • Customer responsibility: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

  • [Optional] We may provide a return pickup service in certain locations

  • Original shipping charges (if any) are non-refundable

8. How to Initiate a Return

To start a return, please contact us at:

📧 [your email]
📞 [your phone number, optional]

Include your order number and reason for return.

9. Contact Us

If you have any questions about our Return & Refund Policy, feel free to reach out:

[zentro]
Email: [your email]