Shipping policy

Thank you for shopping with [zentro]! We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below.

1. Shipping Methods

We offer the following shipping options:

Standard Shipping: [Delivery partner / method, e.g., India Post, Delhivery, Blue Dart]
Express Shipping (if available): [Details]
Cash on Delivery (COD): [Available / Not available]

Shipping methods may vary depending on your location and product availability.

2. Order Processing Time

All orders are processed within [1–3 business days] after payment confirmation.
Orders are not shipped or delivered on Sundays or public holidays.
In case of high order volume, processing may be slightly delayed.

3. Delivery Timeframes

Estimated delivery times:

Within India: [3–7 business days]
Remote areas: [5–10 business days]
Express Shipping: [1–3 business days, if applicable]

Delivery times are estimates and may vary due to external factors.

4. Shipping Costs

Standard Shipping: ₹[amount] / Free on orders above ₹[amount]
Express Shipping: ₹[amount] (if applicable)
COD Charges: ₹[amount] (if applicable)

Shipping charges will be calculated and displayed at checkout.

5. Tracking Information

Once your order is shipped, you will receive a confirmation message via [email/SMS/WhatsApp].
This will include your tracking ID and tracking link.
You can track your order anytime using the provided link.

6. Delivery Issues & Delays

We do our best to ensure timely delivery, but delays can occur due to:

Weather conditions
Courier service disruptions
High demand periods
Incorrect shipping details provided by the customer

If your order is delayed or not delivered:

Contact us at [your support email/contact number]
We will assist you as quickly as possible

7. Incorrect Address / Failed Delivery

Please ensure your shipping details are accurate.
If a package is returned due to an incorrect address, you may be required to pay additional shipping charges for re-delivery.